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**Most Orders are shipped within 1-3 Business Days**
 
We strive for 100% satisfaction on customer service which we feel is very important to our customers.

All Our Products are BRAND NEW and come with a Full Manufacturers Warranty.

Return Policy:
Return authorization Numbers Are Required On ALL Returned Merchandise! products that are initially defective, within 25 days of invoice is eligible for replacement. Please note you are responsible for all return shipping charges and we pay for shipping of the replacement. Everything MUST be included in original box including manuals, parts, everything it came with. We are not liable for packages that were damaged, lost or not delivered on time due to our delivery companies (FedEx & UPS), though we will assist in filing claims and getting replacements when issued a refund by the carrier. We will replace only the items returned. If any products are damaged or returned to us missing parts, you will be billed for those items. The problem must be specified when the defective is returned. Please note your Return Authorization Number on the outside of the packing box. Please insure all returns at full value. We are not responsible for returns not received at our warehouse. All Return Authorizations not received within 30 days of being issued will be canceled. You will be charged a restocking fee of 20% for any working units returned to us if a refund or credit is requested, it will be issued at current pricing less the shipping and handling. Manufactures have continued to adopt stricter defective return policies which we, in turn, must convey to you: Note: Most warranty instructions are outlined in the product's owner's manual. Should the product fail in service within the warranty period by us, the warranty exists between you and the manufacturer.

**Policy for Crosley ONLY-**
Some of our Crosley products we have decided to do Free Ground shipping to Lower 48 States ONLY. Please do not choose expedited shipping on crosley products that have free ground shipping. If you choose to have faster shipping service please email me or simply call and I can give you a quote and invoice you for payment or payment by via telephone.
If you receive a defective crosley product we will issue a "UPS 3 attempt call tag" to pick up for replacement or repair.
Note- if a product is being returned for refund only and found NOT to be defective a 20% restock fee will be applied and shipping charges will be applied and also non refundable. If you are unhappy with the product and just want a refund you will need to ship it back on your expense and a restock fee of 20% is deducted and shipping charges will be applied and non refundable. On Products that have "free ground shipping", ACTUAL shipping charge will be deducted from refund.

After the 30 days of purchase if item is defective please follow the instructions on the warranty card included with every Crosley item. This calls for calling the telephone number on the warranty card.

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Shipping Charges:
We offer FEDEX and UPS occasionally USPS used at our discretion - shipping including Ground, 3 Day Select, 2nd Day Air, and Next Day Air.
 

Shipping Damage
Sometimes situations arise that are out of our control. Among the most common is damaged merchandise through shipping. In the case that your order, in whole or in part, is damaged by the carrier it has to be claimed with that carrier. We will replace defective merchandise but cannot be held liable for the actions of the freight carrier.

WE DO NOT SHIP INTERNATIONALLY.